Utility Billing

Utility Billing is a part of the Finance Division and works closely with water and sewer utilities. The Utility Billing Department bills for water, sewer, storm drainage, and street lights.

Pay my water bill

Use any of the following options to pay your bill.

Pay by phone (available in English and Spanish) 
Call 1-844-517-9746 available 24 hours a day, 7 days a week.

Pay online with WaterSmart (credit card or e-check)
Pay online and take advantage of other useful features, including monitoring your daily water use and signing up for water use notifications.

New residents will need to receive their first bill by mail before they are able to register for online payment options. There is no fee to make a credit or debit card payment, or to pay by check or savings account. We accept Visa, MasterCard, Discover and American Express.

Get started with WaterSmart:

  1. Visit the WaterSmart portal.
  2. Enter your eight digit Customer Number and your ten digit Account Number separated by a hyphen. You can find this information on your water bill. (Example: 12345678-1234567890).
  3. Enter your Zip Code and click Find My Account.
  4. Enter your email address and create a password, then click Take Me to My Account.
On the WaterSmart dashboard, click the blue View Bill button in the top left box. The amount shown is the amount of your most recent bill, not your current balance. Select a payment option on the left side navigation bar. You can make a one-time payment or set up automatic or recurring payments. You can also request paperless billing.

Access the Pay by Text option through the WaterSmart portal. See directions above.

In-person or by mail 
Pay at Apple Valley City Hall, 8:00 a.m. to 4:30 p.m. Monday through Friday.

City of Apple Valley Utilities
7100 147th Street West
Apple Valley, MN 55124

At City Hall, only cash, checks, or money orders are accepted. You may use the terminal available at City Hall to make a payment online. You may also use the utility bill drop-off box outside City Hall to deposit your payment. The drop-off box is checked each business day. Please be sure to include your customer number & account number on your check or money order.

Bill pay 
Bank bill pay services are accepted. Please include your 8 digit customer number followed by your 10 digit account number when submitting your payment.

Utility rates

Set up or cancel services 

Choose from one of the following options to set up or cancel services if moving.

OPTION 1: Complete and submit the utility billing moving in form or moving out form.

OPTION 2: Call utility billing at 952-953-2522.

Water Turn Off

Residents may request to have their water shut off temporarily for repairs or long term if the property will be vacant for a long period of time.

Repair work

To have your water shut off to have repair work done, contact the Central Maintenance Department at (952) 953-2400 Monday through Friday, 7 a.m. to 3:30 p.m.

Long-term shut off

To turn your water off for an extended period of time, complete the below application and submit it at least 24 hours in advance of when you need your water shut off. There is no charge to turn your water off, however there is a fee to turn the water back on.

Water Turn Off Request Application

When you are ready for your water to be turned back on, complete the below application and submit it at least 24 hours in advance of when you need your water turned back on.

Water Turn On Request Application

Water leak information

Homeowners are responsible for all water use, even if it results from a leak. Resources for water leaks are available below.

How to check for a leak

Check common leak sources like toilets, water softener malfunctions, indoor and outdoor faucets, humidifiers attached to furnaces, irrigation systems, reverse osmosis systems and ice makers. You may be able to hear a leak before you see it, so listen carefully for water flow or leaks. If you can’t find anything, you may want to hire a plumber to investigate.

Causes of high water use and things you can do

Water conservation information

Lawn Irrigation Tips & Restrictions 

From May 1 to September 30, no lawn watering is permitted between 11 am and 6 pm. Learn more about watering restrictions.

Did you know daily watering can be harmful to your lawn? Click here for helpful lawn irrigation tips.

More Information

Contact the City Utility Billing Department at (952) 953-2522 or utilitybilling@cityofapplevalley.org